1. Introduction
This Privacy Policy ("Policy") describes the privacy practices of Vidimentor ("Vidimentor", "we", "us", or "our") regarding the collection, use, and protection of personal information of visitors, registered users, students, parents, and customers (collectively, "Users") on our website and applications (the "Platform"). By using the Platform you consent to the practices described in this Policy. Where required by applicable law, we will obtain your explicit consent before processing your personal data. We review this Policy periodically and will notify you of material changes before they take effect.
2. What Is Personal Information
Personal information means any information that identifies, or can reasonably be linked to, an identifiable individual, including sensitive personal data as defined under applicable law.
3. Information We Collect
You can browse the Platform as a visitor without providing personal information. We collect personal information when you register, express interest in our courses, book a demo, or contact us. Depending on how you use the Platform, we may collect:
| Type of user | What we may collect | Why we collect it |
|---|---|---|
| Visitor | Approximate location (city/state), pages visited and time spent, device and browser type, cookies | To understand usage patterns and improve the Website experience |
| Lead / Demo request | Name, phone number, email, curriculum and grade, parent contact details | To schedule the demo class, match a tutor, and communicate about our services |
| Enrolled student | Name, contact details, parent details, school and curriculum information, academic performance, payment-related information (transaction reference, payment status) | To deliver and personalize the tutoring service, track progress, send reports, and process payments |
We collect personal information to comply with legal obligations, to perform our contract with you, for legitimate interests permitted by law, and with your consent. We do not intentionally collect special categories of personal data (such as data on race, health, biometrics, or political views), and you agree not to submit such data through the Platform.
4. How We Use and Retain Information
- To provide, personalize, and improve the Services.
- To contact you about your account, classes, reports, and service updates.
- To provide customer support and, with your consent, marketing communications.
- To detect and prevent fraud and misuse.
We retain personal data for as long as necessary to provide the Services and for legitimate business purposes such as resolving disputes, improving the Services, and complying with legal obligations. Some data may be retained even after a deletion request where retention is required by law.
5. Children's Privacy
We collect personal data of children only with verifiable parental consent. Where consent is required directly from a parent, we will explain by email what information we collect, how it is used, and how consent can be given or revoked. If consent is not received within a reasonable time, we delete the information collected. Parents and guardians may review, request deletion of, or refuse further collection of their child's personal data at any time by contacting privacy@vidimentor.com.
6. Your Rights
Subject to applicable law, you have the right to:
- Be informed about how your data is collected and used (through this Policy).
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Erase your personal data.
- Restrict or object to processing, including an absolute right to object to direct marketing.
- Data portability — receive a copy of your data in a machine-readable format.
- Not be subject to solely automated decision-making, including profiling.
- Withdraw consent at any time. Withdrawal may limit the services we can provide but does not affect the lawfulness of prior processing.
- Grievance redressal and the right to nominate, where provided by applicable data-protection law.
To exercise any of these rights, email privacy@vidimentor.com. If you believe your rights have been violated, you may also lodge a complaint with your local supervisory authority.
7. Education Records
Parents, guardians, and eligible students may inspect and review the student's education records held by Vidimentor, request amendment of records they believe are inaccurate or misleading, and control disclosure of personally identifiable information from those records except where disclosure is permitted by law. We will make requested records available within a reasonable time and will not destroy records that are subject to an outstanding review request. We may disclose student information without consent only where necessary to address a significant and immediate threat to health or safety, or in response to a lawfully issued court order or subpoena.
8. Sharing and Disclosure
We do not sell or rent personal information. We may share personal information with service providers — such as payment processors, IT and hosting providers, analytics services, and communication tools — who are authorized to use it only as necessary to provide their services to us and who act under contractual data-protection obligations. Names, testimonials, and results may be used for promotion only with your consent. We may disclose information where required by law, legal process, or to protect the safety and rights of users, the public, or Vidimentor.
9. International Transfers
To operate our services, data may be stored on servers located outside your country, including for disaster-recovery purposes. Where data is transferred to countries without an adequacy decision, we use appropriate safeguards such as data-protection addendums and industry-standard technical and organizational measures. Your rights are not diluted by any such transfer.
10. Security
We use industry-standard measures to protect your data from unauthorized access, use, loss, or disclosure, including:
| Measure | Description |
|---|---|
| Access control | Personal data is accessible only to authorized personnel on a need-to-know basis, with access logged and monitored |
| Encryption | Sensitive data is encrypted in transit and at rest using strong standards such as TLS and AES-256 |
| Network security | Firewalls and intrusion-detection systems protect against unauthorized access |
| Audits | Regular internal and external security audits and assessments |
| Training | Regular employee training on data-protection policies and procedures |
| Third-party compliance | Service providers handling personal data must meet equivalent security standards |
| Business continuity | Tested continuity plans to keep critical systems available during disruptions |
User passwords are stored encrypted. In the event of a data breach, we will notify affected users and regulators as required by applicable law. If you suspect a breach, contact privacy@vidimentor.com immediately.
11. Cookies
We use cookies to remember preferences and understand usage trends so we can improve the Platform. You can disable cookies in your browser settings, though some features may not function fully without them.
12. Third-Party Links
The Platform may link to third-party websites whose privacy practices we do not control. We encourage you to review their policies before providing personal information.
13. Marketing Choices
You control how we use your information for marketing. You can unsubscribe from marketing emails using the link in any such email or by contacting us. Service-related communications (such as class schedules and progress reports) are not affected by marketing opt-outs.
14. Ownership of Content
All rights in the Platform and its content are owned by or licensed to Vidimentor. Downloading material does not transfer ownership, and unauthorized use, modification, or distribution is prohibited.
15. Contact and Grievances
For privacy questions, requests, or complaints, contact our privacy team at privacy@vidimentor.com. We will respond in accordance with applicable data-protection laws. If you are not satisfied with our response, you may escalate to the relevant supervisory authority in your jurisdiction.
16. Consent to This Policy
By using the Platform, you consent to this Policy. If we make material changes, we will notify you by email or platform notification before the changes take effect, and where required, seek your explicit consent. If you do not agree with a revised Policy, you may close your account by contacting us.